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Διαδικασία αξιώσεων

How to proceed with a claim for diamonds, jewelry, or other goods purchased in our e-shop.

Νόμιμη εγγύηση

All goods purchased in our e-shop come with a statutory warranty of 24 months from the date of receipt.

24 μήνες νόμιμης εγγύησης

The Claims Procedure governs the conditions and method for exercising the buyer's rights from defective performance (claims) in accordance with the Civil Code and the Consumer Protection Act.

When filing a claim, we ask you to present proof of purchase (invoice, order confirmation) and a description of the defect.

Πώς να υποβάλετε αξίωση

1

Επικοινωνήστε μαζί μας

Inform us about your claim by phone at +420 734 770 000 or by email at [email protected]. Provide your order number.

2

Περιγράψτε το ελάττωμα

Describe the nature of the defect as precisely as possible. Attach photographs if possible. This helps us with faster assessment.

3

Παραδώστε τα προϊόντα

Deliver the claimed goods in person to our office or send them via insured mail. We cover the shipping costs.

4

Επίλυση αξίωσης

We will assess and resolve your claim within the statutory deadline. You will be informed of the result by email or phone.

Προθεσμία επίλυσης

Claims will be resolved no later than 30 calendar days from the date of filing. You will receive written confirmation of claim acceptance.

In case of a justified claim, you are entitled to repair, replacement, a discount on the purchase price, or contract withdrawal depending on the nature of the defect.

Οι αξιώσεις δεν καλύπτουν

•

Normal wear and tear corresponding to the duration and manner of use (e.g., minor scratches on metal).

•

Mechanical damage caused by improper handling, dropping, or impact.

•

Interventions or modifications made by unauthorized persons or services.

•

Natural changes in materials (silver oxidation, patina) and normal aging.

Υποβολή αξίωσης online

Fill in the form and submit your claim electronically. You can also print the form.

Στοιχεία παραγγελίας

Ημερομηνία αγοράς

Στοιχεία επικοινωνίας

Phone

Λεπτομέρειες αξίωσης

Προτιμώμενη λύση
Φωτογραφίες του ελαττώματος (προαιρετικό)

Μέθοδος αποστολής

Χρειάζεστε βοήθεια με μια αξίωση;

Our team is available to assist you with any questions regarding claims and warranty.

+420 734 770 000 [email protected]
Επικοινωνήστε μαζί μας